03 // FAQ
Common Questions
Direct answers about Storevein, what Valence does, how billing works, and where your data goes.
What is Storevein?
Storevein is a product company for e-commerce. We build software that Shopify merchants install and run themselves, starting with Valence, an AI shopping assistant. We also take on a small number of custom projects for brands that need something beyond our products.
What is Valence?
Valence is an AI shopping assistant for Shopify stores. Shoppers ask it questions in chat; it answers from your own policies, searches your live catalog, recommends products that go together, and adds items to the cart. It uses the same cart and checkout as your theme.
How is Storevein billed?
Through Shopify. Valence has monthly and yearly plans with a 7-day free trial, prepaid credits that never expire, and optional on-demand usage on monthly plans. Every charge is approved in your Shopify admin and appears on your Shopify bill.
Do you still build custom stores?
Products are our main work. If your brand needs a custom solution, tell us through the contact form and we will say honestly whether it is a fit.
Where does my store data go?
Valence reads your catalog and policies through the Shopify API to answer shoppers, and records only what is needed to show you results and bill usage. It never stores shopper payment details, and uninstalling erases the store data after 48 hours.